Greetings to our Valuable Customer
Dovanabykj promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact.
Please go through the following headings to know more about our delivery terms and conditions –
Shipping & Handling Time
Orders are usually processed within 1-3 business days (i.e., Monday – Friday). Some orders such as CUSTOMISED ARTICLES AND JEWELLERY may take longer (3-10 business days).
We’re continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we’ll notify you of this delay immediately via your registered email id or phone number.
Delivery within 2-12 Business Days
Your order will be delivered within 3-5 business days for most of the locations and 7-12 business days minimum for other locations depending on their serviceability after it is dispatched. Sometimes it may take longer than the stipulated time due to unforeseen conditions such as weather conditions, lockdown, curfew, lack of staff, flight delays etc at the courier company’s end or border sealing’s, political unrest, local festivals.
Hence, dovanabykj is not responsible for any delays in the delivery process once a package has been shipped by us. However, we are always available to note your concern and help if the order does not reach in prescribed timeline.
We therefore request you to speak with us over WhatsApp or sms before order placement if there is a certain timeline to be followed. Such orders are marked separately and are sent under a special concern.
*Please take note that we do not offer express shipping or 24-48 hour guaranteed delivery (even if the customer is willing to pay extra).
You may write to us personally well in advance or mention Urgent in the comments section while placing the order if there is a deadline for the shipment to reach since it enables our dispatch team to mention the same on your order and personally notify the courier service responsible. However, this does not guarantee a timely delivery.
No Cash On Delivery (COD)
We strictly follow a 100% prepaid order system and we do not provide COD for any region. We strongly believe in following the trend of ‘contact-less delivery’ and there are several other payment options which you might find convenient from the comfort of your homes.
We provide free shipping PAN India for any order above the total value of INR 1000/- placed on this portal. For order totals below INR 1000/-, shipping charges of INR 100/- shall be charged, irrespective of location/contents etc.
Shipping PAN Indi
We do not ship internationally and only deliver in India.
Calls/Messages By The Courier Service
The courier service may or may not always call/message the customer. They may usually call in cases when the address in incomplete, confusing or incorrect. If the receiver is not available at the time of delivery, the courier service may deliver the shipment to someone living nearby or next doors. Please note that we are not given any prior information regarding the same.
However, we will assist you completely in finding the delivery location in such events.
Tracking Your Order
All the tracking information such as the name of the courier service, the tracking ID, timings, delivery time etc will be automatically shared through a message or an email only after the order is shipped.
The status of your order can be checked by visiting the respective courier company’s portal. You may check the status by entering the AWB/Consignment number sent across by us. The uploading of the data online might take about 24 business hours.
If you go through any trouble while viewing the same, kindly drop us a sms/whatsapp and we will get back on the same at the earliest.
Incorrect Shipping Details By The Customer
If a customer, provides us an incorrect or incomplete shipping address, email id or phone number (and does not inform us well in time) the shipments in majority of the cases are sent back to our unit, after the same is attempted for a delivery. In such a case –
– He/she is liable to pay an amount of INR 100/- if the order is cancelled
– He/she is liable to pay an amount of INR 200/- if the order is to be re-sent
*INR 200/- includes the original shipping cost plus the additional shipping cost wherein we will be sending the shipment again to the customer on the corrected address. This is completely under our discretion and we do not consider any negotiations.
Henceforth, we request you to double check all the essential information such as name, address, pin code and phone number mentioned in your order to be absolutely correct since once dispatched, it is not always convenient and possible to alter the same.
Dovanabykj will hold no responsibility in such matters; however we will assist and provide you the contact numbers to get in touch to make a re-direction request. This process at times, may take longer than expected.